Items are generally dispatched within 1-2 business days after payment is cleared however please allow approximately 7- 10 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Courier providers (not Australia Post) sometimes contact the buyer prior to the delivery day.
Any changes to address after checkout will not be considered as valid.
PGM GOLF is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky prior to purchase.
Where goods are sent through Australia Post, the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office.
Re-delivery fee will be charged to buyers for items that are undeliverable and/or returned to PGM GOLF due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.