All items are dispatched from our warehouse in Melbourne, Australia. Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order. We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option. We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location. Note- not all products are available in all areas. We aim to dispatch all products within one working day after your full payment is made. You can return it under original condition for a refund within 30 days if you change your mind about your purchase.