Shipping Information Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into. Our couriers will not deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading. Contact number is required for delivery. Authority to Leave Freight will be placed on smaller items shipped with Standard Delivery (spin bike, rowers, weights, accessories). If you do not want this to be left, please notify us as soon as you have placed the order as we ship on a next business basis. Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames. Estimated Shipping Times VIC: 3-6 Working Days NSW & ACT: 4-7 Working Days QLD: 4-8 Working Days SA: 3-7 Working Days WA: 7-14 Working Days NT: 7-14 Working Days TAS: 5-10 Working Days Delivery days do not include date of dispatch Change of Mind Returns GFL Group is dedicated to bring you 100% customer satisfaction. We offer 7-day Change of Mind returns if you change your mind or are simply unsatisfied with our products. GFL group will offer you a refund less 15% restocking fee, using your original payment method provided that: You notify us of your intentions to return within 7 days of purchase You have clear proof of purchase The product and packaging is in original condition, unopened and is in re-saleable condition. You accept that a 15% restocking fee will be charged for the return, which will be deducted from the refund amount and; Freight paid will not be refundable, and further freight will be charged if we organise the return with our couriers.