May require help to carryTotal Weight 35kg
12 Months Manufacturer Warranty (No wear & tear covered)
We will gladly assist with returns and exchanges of this product in accordance with our returns and exchanges policy.
We strongly encourage all customers to read our Shipping policies listed below prior to placing an order.
Shipping Address: Please provide a shipping address where deliveries can be made Monday to Friday during business hours. We do not deliver to PO boxes.
Order Dispatch: Item(s) will be dispatched within 1-3 business days of placing the order. There are, on rare occasions, unexpected delays to the dispatch, and in such cases, you will be notified by us. As soon as your order is dispatched, you will be provided with a tracking number so you can constantly monitor the status of delivery.
Delivery Information: All deliveries are ‘to the door delivery’. The courier driver will deliver the products as close to your shipping address’s front entrance as possible given the size of the delivery truck and ensuring safe practices. The courier will not take the item(s) to the inside of your shipping address as that is the responsibility of the customer.
Please note if your shipping address is that of a unit/apartment, the courier may not be able to deliver the products beyond the ground floor. It is the responsibility of the customer to collect the item(s) from there and take it to their respective floor.
Please ensure someone is present at the shipping address to receive the delivery, otherwise, there may be delays in re-delivery and potential costs associated with it, that the customer will be liable for. You will be provided with a tracking number, so ensure to track the shipment and organise for someone to be present at the time of delivery.
Upon placing your order, you may be contacted by Lirash, if applicable, asking for your Authority to Leave (ATL) consent on your purchase. With this option enabled, couriers can leave the item boxes at a safe place near the front door or your shipping address, in the event of no-one being present to receive the delivery. Through this, you will avoid any delays with re-delivery and the associated costs with it. Even with this option enabled, you will be provided with a tracking number. Note, ATL is not applicable for all orders.
Tracking Information: You will be provided with tracking information for your order, so you can constantly monitor the status of delivery. Please note, any delivery times/ETA stated in the tracking information is just an estimate. There could be changes to these timeframes due to courier workloads, traffic conditions, backlog of orders and/or other external factors which is completely beyond the control of Lirash.
Post Purchase Changes: Please contact us immediately, should you experience the following events after you place an order:
- You wish to cancel your order
- There is a change in your shipping address
- You will be away and there will not be anyone at the shipping address for an extended period.
Note, once your order has been dispatched from the warehouse and then you wish to make the changes listed above, in that event, there may be additional costs associated with it, which the customer will be liable for. This may include bearing the return delivery costs as well as a 15% re-stocking fee.
Delays in Delivery: On some occasions, there are unforeseen delays in the delivery of your order. Since all orders are executed by third-party couriers, these delays are completely beyond our control. If you are still waiting on your delivery after 14 business days, please contact us immediately. We will investigate alongside the third-party courier company regarding the reason for the delay and will try and work out a solution for you.
Please note, a late delivery does not entitle you to cancel your order. Until an investigation has not been completed by Lirash and/or the third-party courier company about the reason for the late delivery, Lirash will not be liable for any refunds or replacement. If you do cancel the order due to a late delivery and the investigation has not been completed, then Lirash is able to decline your request for a full refund.