We always look after you. Sometimes things do not go as we expected and hence we accept the returns as per strict policy as below.
Incorrect orders / Unwanted Orders
If we have sent incorrect stock different to what you order then you don't have to worry about. We will bear the cost of return shipping. All we need is items unopened and in the same form as we shipped within 30 days of delivery. Any tampering of retail packaging may found, the refund may cancel.
For any faulty product(s), please contact us immediately. We will perform an assessment on a case basis and will provide the information.
If a customer has ordered wrong products (human error) then we accept returns only if you replace with the corrected orders. We are not accepting returns if it is "change of mind". The items must be unopened and sent back to us within 30 days of delivery for a full refund. However, the return shipping costs will be bared by the customer.
Note: We may not accept the return of the order if it is a simple change of mind.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Contact us via your Catch account.
For International orders, it may take up to 10-15 working days to process the refunds.
Regional cut-off Date 10th Dec to be deliver before Christmas.
Melbourne, Brisbane, Adelaide, Perth and Short Haul regional regions cut-off Date is 16th Dec to be deliver before Christmas.
Sydney (Same-city) cut-off date is 18th Dec to be deliver before Christmas.