30 Days return policy from date of delivery- Please contact us via the contact seller link in your Bunnings order confirmation email.
We offer a 30 night trial period for all products — full-price or on sale. If you’re not sold by 30 nights, you can return your product, and even if you’ve used it you'll get a full refund on your purchase (including original delivery charges*).
The return shipping is covered for all products in metro areas of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth, and if you're returning a mattress, bed base or sofa we'll pick your return up for free.
For all regional and rural deliveries, the 30 night trial is still available, however the return shipping is not covered. We'll get you to return the product back to your nearest returns Koala Customer Order Fulfilment Centre (Sydney, Melbourne, Brisbane, Adelaide, Perth). For smaller items like pillows, homewares and sheets, we’ll send you a Reply Paid label so you can mail us your returns (free of charge).
*The refund of original delivery fee excludes any delivery charges.
The 30-night trial is included for free when you buy any koala product from our website, full price or on sale, and begins automatically once you receive your purchase. Simply buy it, get really comfortable with it and try it for up to 30 nights.
To give your body adequate time to adjust, we recommend giving the comfort Koala products (like mattresses and pillows) a go for at least 14 days. However, if you find you're still not a fan, ship it back for a full refund. Really, there’s no catch! In metro areas of Sydney, Melbourne, Brisbane, Perth, Canberra & Adelaide, we offer free returns.
To return your product, disassemble your furniture or fold your mattress in half (like a taco!). Mattresses and upholstered products will need to be bagged for the return, so we recommend you keep the plastic wrap it comes in.
We want you to get the most out of your trial period, so snuggle in! While reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can give them a second life!