Delivery Fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Shipping Promotions such as ‘Free Shipping’ may be offered at times.
Changes made to the delivery after placing an order may incur additional charges, which we reserve the right to add to your order. Delivery estimates calculated based on delivery to the front door of a ground floor. If the delivery is in a multi-story building the delivery company will not travel past the ground floor front door. Requests to have items delivered past this point must be made and approved prior to an order being placed. A request and cannot be guaranteed.
Delivery time each product has an estimated dispatch time frame. Typically, items will be dispatched from our warehouse within 24 to 72 business hours. In some cases, the estimated dispatch time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will advise you when your item has been dispatched or if we anticipate delays.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery methods & locations: We work with a number of delivery partners in order to deliver nationwide; in some cases a third party will be engaged to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer support team after your order is finalised.
For larger high-value items, we may be able to offer alternate delivery service, however, this is not available for all items and all areas. Our customer support team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.
We do not deliver to PO boxes or Parcel Lockers. Most of our goods are delivered by courier or specialist furniture carrier directly to your door and require a signature upon delivery.
Our delivery partner may leave a card at the address and you will need to pick up the delivery from the courier’s specified address or contact the courier company to arrange for redelivery.
We reserve the right to refuse delivery to specific and remote locations and for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, we will contact you prior to confirming your order, you may choose to have an order delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility or cancel the order.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. We are not able to accept orders for international delivery.
Shipping Promotions: Such as Free shipping, flat rate, capped price, or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it may only be available on selected products and to selected locations. We will advise you prior to confirming your order if your delivery location is outside the specified range to advise the shipping cost if you accept the cost we will confirm the order or you can cancel the order.
Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances, we will refund you the price of your order, less the delivery and handling fees incurred by us.