Hose Reel Installation FAQs

How it works

How does Bunnings’ in-home installation work?

Purchase a hose reel at Bunnings and pick up an installation information card. Installation can be organised in-store at the Special Orders desk.
How do I use my information card?

Follow the instructions on the Hose Reel installation information card to arrange installation in-store.
Where do I find an information card?

Installation information cards are located in the watering aisle or at the Special Orders desk in-store.
Do I have to buy a hose reel from Bunnings?

Yes, installation is provided as an additional service to install hose reels purchased from our wide range.
Who can I speak to in-store about installation?

You can speak to any team member at the Special Orders desk or your in-store watering expert.
What is the time between purchase and installation?

After you have purchased your hose reel and installation, you can arrange a time that is convenient for both you and the service agent.

What is your returns policy for Hose Reel installations?

Please contact your local Bunnings store to discuss available options.
One of the products installed is faulty, what are my options?

Please contact your local Bunnings store for assistance.
I have changed my mind, can I get a refund on my installation?

If your product has not been installed, you can request a refund at your local Bunnings store.
How will I receive my refund?
You will receive your refund in the same method as payment was made.
How long will it take to receive my refund?
Cash refunds will be provided instantly in-store, while credit card refunds will depend on your financial institution.
How do I return a product that is currently installed?
Exchanges on non-faulty goods are only available prior to installation.
The item installed was the wrong size/colour, will you exchange it?
Exchanges on non-faulty goods are only available prior to installation. For faulty goods, please refer to our returns policy.
One of the products installed has an installation issue, can I get a refund?

Refunds are available subject to an installation inspection by the service agent. Please contact your local Bunnings store for assistance.

How do I pay for my Hose Reel Installation?

You can pay for your Hose Reel installation in-store at your local Bunnings. Simply speak to a team member and purchase at the Special Orders desk.

How long will installation take?

This will vary depending on your installation requirements. For more detail regarding installation times please discuss with your service agent.
Will you take away my old hose reel?

No. The safe disposal of the old hose reel is the customer’s responsibility.
What if my service agent requires additional parts?

If additional parts are required, the customer will pay the service agent directly on the day of installation.
What if I am unhappy with the installation?

Please contact your local Bunnings store to discuss the available options.
Does Bunnings guarantee the quality of service?

All works carried out will be warranted by the service agent.
Who will install my hose reel?

An Install Ezi service agent.
Who do I speak to if I have any installation problems?

Please contact your local Bunnings store to discuss the available options.
How do I return a product that has been installed?
Exchanges on non-faulty goods are available prior to installation. For faulty goods, please refer to our returns policy.

What is your returns policy?
Exchanges are only available prior to installation.
If the hose reel I buy is advertised for a cheaper price, will you match it?

If you find a competitor’s lower price on the same stocked item, we’ll beat it by 10%. Don’t forget, our price guarantee excludes trade quotes, stock liquidations and commercial quantities.