Please see below for some key points in relation to receiving and shipping of customer orders from Larson-Juhl :
• Our warehouse operates on weekdays only and is closed on all Victorian public holidays.
• Our goal is to dispatch every order received within 24 hours of receipt of the order however in some circumstances this may extend to 48 hours due to peak seasons/ periods.
• Our cut off time for same day dispatch is 8am meaning in most cases, any order received after 8am will be dispatched the following working day.
• We work very closely with all our delivery partners. Depending on where you live, deliveries can take between 2 business days to 14 business days for remote regional destinations.
• In most cases, we require a signature from the receiver unless a prior leave authority has been arranged for the courier to leave the parcel/s in a safe place
• We do not ship parcels to PO Boxes due to the size of many of our items, therefore we request a physical home or work address is required.
• We ask that you please contact us immediately if you wish to cancel your order or change the delivery address. Once the parcel/s have left our warehouse, we will not be able to cancel the order or change the delivery address.
• We don’t offer a pick-up service from our warehouse due to Occupational Health & Safety reasons.