Dispatch & Shipping Policy: Most orders will be dispatched from Liverpool, and we may use a range of different carriers for the deliveries, including Allied Express, Go Logistics and Australia Post. Orders are sent via a tracked service. Some orders may be dispatched directly from our supplier to help shorten delivery time - you may be notified if this applies to your order. Please allow up to 1-2 business days for processing and dispatch from our warehouse, and 2-14 business days for delivery, depending on delivery location. It is your responsibility to supply us with your correct shipping address, phone number and email address as incorrect information will cause delays in receiving your order. Business addresses are the preferred method of delivery if possible. Unfortunately, couriered services cannot be sent to PO Box addresses as this is not a service they provide. While placing your order we ask you for a valid shipping address, email address and your best contact phone number during checkout. Prior to dispatch, we may contact you via telephone and/or email to confirm shipping information and arrange the best day for delivery. To prevent your order being delayed, please respond as soon as possible during business hours, Monday to Friday. Items sent by courier are delivered during business hours and require a signature for confirmation of delivery. We therefore recommend you nominate a work address or similar for shipping. Once the order is dispatched with the courier, the responsibility is transferred to you as we send your consignment details to you so that you can track and trace your online. If there is no one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee by the courier. In the event your order is delayed once in transit or you have missed a delivery and it has returned back into the logistic depot, we will try our best to assist you with the resources we have, however your first step should be to contact the courier provider as they will always have more details and information regarding your freight then we will. Items Damaged in Transit: Do not sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must contact us via the contact seller link in your Bunnings order confirmation email. All items will be assessed on a case-by-case basis. Parcel Tracking: Goods sent by courier can be tracked using the usual "track-and-trace" feature on courier websites. You will find your Tracking Number (if applicable) and courier website address printed at the bottom of your shipment confirmation email. Smaller orders may be sent via Australia Post Regular service without tracking. It is your responsibility to track and communicate with the courier for specific delivery times once it has left our warehouse. Oversized Items: Please note that delivery of heavy goods such as pianos and PA systems will be only delivered to curbside (appartments - ground floor).