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Placing enquiries

  • How does a customer place an enquiry?

    When a valid PowerPass customer is logged into the Trade website, they can place product enquiries to a specific store or Trade Centre. A team member will confirm the product availability, along with delivery costs and dates for either pick up or delivery.

    An enquiry isn't finalised into an order until the PowerPass customer is contacted by a team member to finalise the enquiry.

  • How long will it take for a team member to make contact?

    Once an enquiry is submitted to a store or Trade Centres, a team member will be in touch within 1 business day to discuss your enquiry, and finalise any further information required.

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