COVID-19 Update to Customers

Our Metropolitan Melbourne stores will remain open for Trade customers only. We encourage retail customers to use our Click & Deliver or Drive & Collect service. Customers in regional Victoria and other states can get the essentials that they need by shopping with us in-store or online. We continue to follow government advice, and thank our amazing team for all their hard work helping our customers.

Plan Ahead Plan ahead - Research online & make a list
Shop Smart Shop Smart - Download our product finder app to minimise time spent in store. Avoid shopping in groups
Physical Distancing Physical Distancing - Maintain 1.5m between yourself & others
Cashless Payment Cashless Payment - Use cashless payment to minimise contact.
Shop online Covid 19 Update
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Exclusive to PowerPass FAQs

How to login

Exclusive PowerPass pricing

Placing enquiries

  • How does a customer place an enquiry?

    When a valid PowerPass customer is logged into the Trade website, they can place product enquiries to a specific store or Trade Centre. A team member will confirm the product availability, along with delivery costs and dates for either pick up or delivery.

    An enquiry isn't finalised into an order until the PowerPass customer is contacted by a team member to finalise the enquiry.

  • How long will it take for a team member to make contact?

    Once an enquiry is submitted to a store or Trade Centres, a team member will be in touch within 1 business day to discuss your enquiry, and finalise any further information required.

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