If goods are deemed faulty Glen Dimplex will arrange a service call, upon inspection the item will be repaired, or the customer may be offered a full refund or a replacement item.
If your request to return the product is as a consequence of changing your mind, a shipping fee and 25% restocking fee will apply.
Your return request is authorised at the sole discretion of Glen Dimplex and if granted the product must be returned in the condition in which it was originally delivered. If the product is returned in an unsatisfactory state charges may apply.
Refunds will not take place prior to us receiving the product back.