If you are anything like us, you’ll be looking out your window every day waiting to receive your purchased orders. But we’ve got you covered! Here are some pointers to create anticipation and manage your delivery expectations.
Shipping costs are never fun but necessary to get your orders to you. We do live in a big country as such shipping fees vary by the size & type of product you order and the intended delivery destination.
We love getting your orders to you as soon as possible. We work closely together with all major shipping partners across Australia. We always to aim to find the fastest solution but most importantly we need to ensure if arrives safely.
Order are usually dispatched from our warehouse in Melbourne within 2 business days, but may vary depending on order size and availability and or peak seasonal periods.
Deliveries can take anywhere between 1 to 5 business days for Metro Cities (excluding Perth) and 10-14 business days for regional locations. Delivery times may be affected during peak periods, public holidays and instances of natural disasters. In the event, any of the above occur, our customer service is ready to update you on your order and delivery time.
All deliveries are conducted during normal business hours Monday to Friday. Signature for delivery is required in most cases however in order to have your items delivered in a timely manner, the drivers may leave the items in a safe location or when authority to do so have been given.
Please ensure you have filled in the correct delivery address, once the items have left our warehouse additional charges may apply if you wish to change, amend or cancel the order. Due to the size restrictions of them item, we are unable to ship to PO Boxes and require a physical home or work address.
Please also note, it is not uncommon for items on orders to travel separately from different couriers or drivers and locations. If you are unsure please do not hesitate to check our customer service team.
All delivery services are conducted by one man to ground floor with reasonable and safe access. Please also kindly ensure item dimensions can fit through your doorway & hallways.
Unfortunately, due to Occupational Health & Safety reasons one man delivery services cannot lift items upstairs. If you require an upstairs delivery, please kindly let our team know as we may need to arrange a 2 Man White Glove Service which may incur additional charges (subject to location & availability). Product assembly and removal of rubbish are also not available under the delivery service.
We would love to deliver your orders on time. But we need your help to keep an eye out for the order tracking number, so you can arrange your time to better prepare in receiving your delivery. Track your package from the nominated courier’s website, input the tracking number to return the details.