Door Lock Installation FAQs

How it works

How does Bunnings' in-home installation work?
Purchase a door lock at Bunnings and pick up an installation card. Installation can be organised online at bunnings.com.au/services or in-store at the Special Orders desk.
How do I use my installation card?
Follow the instructions on the door lock installation card to arrange installation or visit bunnings.com.au/services to book your installation.
Where do I find an installation card?
Installation cards are located in the door hardware aisle or at the Special Orders desk in-store.
Do I have to buy a door lock from Bunnings?
Yes, installation is provided as an additional service to install any door lock purchased from our wide range.
Who is hipages?
hipages is Australia’s number one site to find trusted, licensed tradies.
What is Bunnings’ relationship with hipages?
Bunnings has partnered with hipages to provide our customers with this handy door lock installation service.
Who can I speak to in-store about installation?
You can speak to any team member at the Special Orders desk or your in-store hardware expert.
What is the time between purchase and installation?
After you have purchased your door lock and installation, you can arrange a time that is convenient for both you and the tradesperson.
Why do I need to complete hipages’ question and answer form?
In order to match you with the right tradesperson, we need to understand more about your specific job.

Returns and refunds

What is your returns policy for door lock installations?
Refunds are available subject to an installation inspection by hipages. Contact hipages on 1300 043 520.
I am unhappy with my installation, can I get a refund?
In the first instance please contact hipages on 1300 043 520 to discuss why you are not happy with the job. From here our number one priority is making sure you are happy with your installation.
I have lost my installation card, who should I contact?
If you have lost your installation card, contact your local Bunnings to arrange a new card.
One of the products installed was damaged/faulty, what are my options?
Please contact your local Bunnings Store for assistance.
I have changed my mind, can I return the installation card to Bunnings?
If you have not activated or revealed the code on the voucher, then it can be returned to Bunnings for a full refund.
How will I receive my refund?
You will receive your refund in the same method as payment was made.
How long will it take to receive my refund?
Cash refunds will be provided instantly in-store, while credit card refunds will depend on your financial institution.
How do I return a product that is currently installed?
Exchanges on non-faulty goods are only available prior to installation.
The item installed was the wrong size/colour, will you exchange it?
Exchanges on non-faulty goods are only available prior to installation. For faulty goods, please refer to our returns policy.
One of the products installed has an installation issue, can I get a refund?
Refunds are available subject to an installation inspection by hipages. Contact hipages on 1300 043 520.

Payment

How do I pay for my door lock installation?
You can pay for your door lock installation in-store at your local Bunnings. Simply pick up a door lock installation card and pay for it at the register or the Special Orders desk.

Installation

How long will installation take?
A door lock installation will take approximately one to two hours.
Will you take away my old door lock?

No. The safe disposal of the old door lock is the customers responsibility.
What if my tradesperson requires additional parts?
If additional parts are required the customer will pay the tradesperson directly on the day of installation.
What if I am unhappy with the installation?
Please contact hipages on 1300 043 520 to discuss the available options.
Does Bunnings guarantee the quality of service?
All tradespeople are licensed and qualified. All works carried out will be warranted by the tradesperson.
Who will install my door lock?
A qualified and licensed tradesperson.
Who do I speak to if I have any installation problems?
Please contact hipages on 1300 043 520 to discuss available options.
How do I return a product that has been installed?
Exchanges on non-faulty goods are available prior to installation. For faulty goods, please refer to our returns policy.

Price guarantee

What is your returns policy?
Exchanges are only available prior to installation.
If the door lock I buy is advertised for a cheaper price, will you match it?
If you find a competitor’s lower price on the same stocked item, we’ll beat it by 10%. Don’t forget, our price guarantee excludes trade quotes, stock liquidations and commercial quantities.

Terms and conditions

What are the terms and conditions?

Please ensure you have read our terms and conditions for the door lock installation service.

Bunnings Group Limited requires builders’ licences & security licences in certain circumstances and is licensed as follows:
SA: Builder Licence No: BLD 248065;
QLD: QBCC Act Licence No: 1191280;
NSW: Builder Licence No: 186807C Tel: (03) 8831 9777

VIC Security Licence No: 954-386-50S
QLD Security Licence No: 4251838

Install for us (Bunnings Trade)

How do I participate in the Bunnings installation program?
You must be a Bunnings Commercial PowerPass holder to participate in the installation program. If you are already a PowerPass holder, please register your interest in the hipages installation program.