At Décor Villa, we committed to ensuring the timely delivery of your order.
Please note the below points for receiving and shipping of customer orders:
- Our warehouse operates Mon to Fri only and is closed on all NSW public holidays.
- Orders are dispatched within 48 hours of receipt.
- We work very closely with all our delivery partners. Depending on your location, shipping can be anywhere between 1 to 10 business days, the latter being for rural and remote regions.
- In all cases, we require a signature from the receiver unless a prior leave authority has been arranged for the carrier to leave the parcel/s in a safe place.
- We do not ship parcels to PO Boxes and therefore require you to provide a physical home or work address.
- Please contact us immediately in the event you wish to cancel your order or change the delivery address.
- Once the order/s have left our warehouse, we will not be able to cancel your order or change the delivery address.
- We do not offer a pick-up service from our warehouse due to stringent Occupational Health & Safety standards.