At Urban Life we care about you, our customers and therefore want to get you the products that you’ve ordered in the fastest possible time frame. Please see below for some key points in relation to receiving and shipping of customer orders:
• Our warehouse operates on weekdays only and is closed on all Victorian public holidays.
• Our goal is to dispatch every order received within 24 hours of receipt of the order however in some circumstances this may extend to 48 hours due to peak seasons/ periods.
• Our cut off time for same day dispatch is 8am meaning in most cases, any order received after 8am will be dispatched the following working day.
• We work very closely with all our delivery partners. Depending on where you live, deliveries can take between 2 business days to 14 business days for remote regional destinations.
• In most cases, we require a signature from the receiver unless a prior leave authority has been arranged for the courier to leave the parcel/s in a safe place
• We do not ship parcels to PO Boxes due to the size of many of our items, therefore we request a physical home or work address is required.
• We ask that you please contact us immediately if you wish to cancel your order or change the delivery address. Once the parcel/s have left our warehouse, we will not be able to cancel the order or change the delivery address.
• We don’t offer a pick-up service from our warehouse due to Occupational Health & Safety reasons.