Click & Collect FAQs

Craigieburn is currently the only store that store offers next day Click & Collect for items from their Tool Shop. You will be unable to see or access the offer if your store is set to another location. 

Special Orders identifies our extended range that is not stocked in store. These products are ordered once an order is placed and have longer lead times.

We currently require full address details to help validate customer identification.

In the event a store needs to reach you, providing your phone number will allow us to reach you directly to discuss your order.

1. Orders placed by 4pm will be available for pick-up the next day from 9am.

2. Orders placed after 4pm will be processed the following day. You will be contacted via email when your order is ready for collection.

After placing an order you will receive an order confirmation and payment receipt via email. 

Online orders can be picked up from the Online Pick-up counter at the front of the store.

You need to bring photo identification and a copy of your order confirmation.

You will be notified that your order is ready for pick-up. Please bring photo identification and your order confirmation to the ’Online Pick-up’ counter at the front of the store.

Your order will remain available for pick-up for a maximum of 21 days from the time you receive order confirmation.

Yes, someone else can pick up your order on your behalf. They'll need to provide a copy of the order confirmation in store when collecting your order.

In the event your order is missing an item, the store will arrange for those items to be brought to your selected Click & Collect store. In this event, the store will contact you to arrange a suitable date and time for collection.

Currently only products in the Craigieburn Tool Shop are available for next day Click & Collect. These products will have the Click & Collect icon visible on the website. 

Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect. 

Yes, you can return an item if you've changed your mind. View our returns policy.

A refund of the total purchase price will automatically be provided unless a requested extension has been made. To do so, please contact Bunnings Craigieburn via the telephone number provided on your order confirmation email. 

To cancel an order, please contact Bunnings for a full refund via our Customer Support team on 1800 797 586, available between 5am and 12pm AEST daily.

Simply come into Bunnings Craigieburn and we will happily assist you with a return or exchange.

You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 1800 797 586 to cancel an order between 5am and 12pm AEST daily.   

Please contact customer support at customersupport@bunnings.com.au or via telephone: Bunnings Customer Support on 1800 797 586 available between 5am and 12pm AEST daily. 

Our privacy policy details how we comply with our obligations under Australian and New Zealand privacy legislation. This policy covers all of our dealings with our customers and the public, apart from our dealings as a credit provider.  

If you're having trouble signing in to your account, please contact us for assistance.

If you've forgotten your user name, please contact us for assistance.

Visit the Forgotten Password page to reset your password.

Payment can be made by Visa, Mastercard and AMEX.

Payment will be processed immediately following a successful transaction.

Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.

You can't pay with a Gift Card online at this time. This service will be available in the future.

If the product price has changed since placing your order, please contact Customer Support at customersupport@bunnings.com.au for assistance.

No, PayPal isn't available as a payment option.

No, AfterPay is not available as a payment option.

Our Price Policy also applies online. Please contact Customer Support at customersupport@bunnings.com.au to process the price match and place your order.

Find out all you need to know about our Price Policy.

Select 'Sign In' at the top of the homepage, then select 'Create a profile' to sign up for a Bunnings account.

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You can contact our Customer Support team at customersupport@bunnings.com.au or provide feedback online.

 Bunnings Click & Collect terms can be found by this link. Please ensure you have read and understood the terms and conditions.