At Beko we want you to have a great shopping experience. When you purchase a product listed on our website and you find that it's not what you wanted we will gladly accept your return within 14 days of delivery and issue a refund or replacement, subject to the following:
Product is unopened
Product is undamaged
Product is in resalable condition
Please note that where products are being returned due to change of mind, we will require you to organise and pay the return delivery charges.
If you wish to return your product for any reason, you must contact our Customer Care Team on 1300 282 356.
You must adequately package any product you are returning to ensure that it is not damaged during return delivery to our warehouse. All original items including packaging and any bonus items must also be returned.
If you are entitled to a refund, we will only give you a refund once we have received the product at our warehouse, inspected it and assessed whether it is eligible for a refund under these Terms of Sale. Any refund we make will be by the same payment method used to purchase the product.
If a product is damaged on delivery, then you should refuse to take receipt of the product and notify our Customer Care Team immediately on 1300 282 356.
The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the products must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for and that the products will correspond with any description. Nothing in these Terms of Sale limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including under the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the Australian Consumer Law, the following notice applies to you:
"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
In addition to the consumer guarantees, some of our products come with an additional replacement or repair guarantee. If you would like to make a claim under our replacement or repair guarantee, please refer to the relevant replacement or repair guarantee and contact our Customer Care Team on 1300 282 356.
Subject to clause 6 or our Terms of Sale and your rights under the Australian Consumer Law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms of Sale are excluded; and
(b) we will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable consumer guarantee that cannot be excluded under the Australian Consumer Law) arising out of or in connection with the products or these Terms of Sale (including as a result of not being able to use the products or the late supply of products), or the need to recover, re-program or reproduce any program or data stored in or used with the products purchased from us, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
Where by law we are unable to exclude terms, guarantees, warranties, representations or conditions but are able to limit them, to the extent permissible by law we limit our liability for any breach, at our option, to the repair or replacement of products, or payment of the cost of repairing or replacing the products or in the case of services, to supplying the services again or the cost of having the services supplied again.
Except to the extent otherwise required by law (including, without limitation, under the Australian Consumer Law), we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your order information being incomplete or inaccurate or as a result of being unable to change or cancel your order once it has been accepted by us, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.