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AZAU

AZAU- Bringing world-leading computer and consumer electronic brands to Australian consumers! Full Australian warranty and local support. Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers

AZAU Shipping Policy

• All items are dispatched from our warehouses in Victoria, Australia.\n• We aim to dispatch all products within two working days after your full payment is made. \n• Under normal circumstances, delivery will take between 8 and 10 working days after dispatch, depending on your location. Regional/Remote areas will require a longer delivery time. \n• We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.\n• We currently dispatch only to addresses within Australia.\n• Additional postage fees may apply for re-delivery or re-direction requests.\n• If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund.\n\nFor any enquiries please contact us via the contact seller link in your Bunnings order confirmation email.

AZAU Return Policy

What defines faulty? Manufacturing faults Delivered items has major difference from ordered items Clear defects or damage Any item that is damaged due to customer negligence and misuse will nto be accepted as faulty. Faulty Items Contact us via the customer portal. Send us a detailed paragraph explaining the fault and provide images of the entire item so that we can determine that there are no other faults. We’ll assess the item via the images and determine whether you need to return the item. If a return is needed, we’ll provide a free return label and the instructions for return. When the item arrives at our warehouse, we’ll provide a replacement (dependent on stock availability) or refund. If a return is not needed, we’ll process a replacement (dependent on stock availability) or refund immediately. Missing parts Contact us via the customer portal. To illustrate, use images of the item and circle on the manual/image which part is missing. We’ll determine the missing part and replace them. If there are no spare parts, we’ll issue a refund. If a return is needed, we’ll provide a free return label and the instructions for return. When the item arrives at our warehouse, we’ll provide a replacement (dependent on stock availability) or refund. Change of Mind (COM) COM returns must be lodged within 14 days of receiving the item.The item must be unopened and sealed. The buyer is responsible for any shipping costs incurred. Contact us to let us know the reason of return and send us an image showing the unopened item. Once we’ve confirmed it’s unopened, we’ll issue you a RMA number. Print the RMA number on the label or packaging and return the item to us in a secure packaging to prevent any damage during transit. When we receive it, we’ll process a refund with a 20% restocking deduction. If the item is found to be damaged/opened when we receive it, we’ll charge additional deduction fees based on the condition of the item. Dead on Arrival (DOA) DOA claims must be lodged within 14 days of receiving the item. Follow the faulty items returns process. Returned to Sender (RTS) When we receive a RTS item, we’ll check the tracking or contact the courier for a return reason. If there is no reason given or if the RTS was due to our processing error, we’ll let you know and re-ship/refund the item depending on your preference. If the RTS reason was due to the following reasons, we’ll charge/deduct your initial shipping fee. If you wish to re-ship the item, an additional shipping fee will be charged. If you wish to refund your item, only the initial shipping fee will be deducted from your purchased amount: Wrong address provided Rejected parcel Non-collection from parcel drop off point Unable to deliver For any returns or enquiries please contact us via the contact seller link in your Bunnings order confirmation email.