Providing a safe environment for our customers and team will always be our number one priority.
In the interests of team and customer safety, and as part of ongoing efforts to give customers access to the products they need, Bunnings has announced a number of additional changes to their stores.
In line with updated government advice, both Team Members and customers visiting all of our QLD stores will be required to wear a face mask.
Cafes are now open for both dine in and take away.
Community sausage sizzles
In line with updated government advice, sausage sizzles will resume for stores located in the Moreton, Logan, Greater Brisbane, Ipswich and Redlands regions from Saturday 10 April.
All of our Victorian stores are now open for all customers.
We are limiting the number of customers instore so there may be some delays as we try to ensure physical distancing measures.
In line with updated government advice, as of 6pm Friday 26 March face masks and coverings are no longer required for team members and customers however we recommend for our team and customers to wear a mask if 1.5m physical distancing can’t be maintained. Volunteers at the Community BBQ no longer have to wear face masks.
All Cafes in Victoria will re-open for dine in from Saturday 27 March. Customers who dine in are required to provide contact information as a condition of entry to the cafe by scanning QR codes available in all of our stores. For customers who don’t have a mobile, manual forms are available.
Community sausage sizzles
Sausage sizzles have resumed at our stores. In line with updated government advice, volunteers at the Community BBQ no longer have to wear face masks.
Drive & Collect
Drive & Collect is a contactless service that allows customers to purchase items online and arrange a convenient time to collect them from a Bunnings car park, without needing to get out of their car.
It’s available at all Victorian Bunnings stores except Brunswick, Collingwood, East Pakenham, Fairfield, Lilydale and Werribee.
Customers are required to check-in using the WA Government's SafeWA app by scanning QR codes in all of our stores. For customers who don’t have a mobile, manual forms are available.
We want to make sure we are doing everything we can to help reduce COVID-19 community transmission and we thank customers for their patience during this time.
What we're doing to help you shop safely:
We continue to put in place additional safety measures to help look after our teams and customers. These include:
- Increased cleaning in-store and for equipment such as counters, trolleys and baskets
- Providing teams with masks, gloves and hand sanitiser
- Less check-outs in operation to maintain physical distancing requirements
- Suspended family events, in-store and children’s activities
- Playgrounds are now open in all states except for QLD stores located within the Moreton, Logan, Greater Brisbane, Ipswich and Redlands regions
- Our cafe's are now open for both dine in and takeaway.
- Water fountains and trade coffee stations closed
Physical Distancing Measures:
Here’s how we’re practising physical distancing in store:
- 1.5m floor markings at all checkouts for our customers
- Posters outside and around the store, with reminders for customers via PA announcements
- Rearranging in-store items to create 1.5m space for our customers and team members to keep their distance
- Requesting that customers use ‘Tap and Pay’ options as the preferred method of payment
- Limiting customer numbers in-store
There may be some delays in our busier stores, as we try to ensure physical distancing measures. It will be different from store to store and we will do the best we can to get everyone in and out as quickly as possible.
Save time in-store with the Bunnings Product Finder App. The easy to use Product Finder App will help you save time in-store during your next trip to Bunnings. Find out more.
We encourage customers to shop online or use our contactless Drive and Collect service.
Staying healthy during physical distancing
Adapting to physical distancing can be challenging, but we have current recommendations from multiple Australian health agencies to help you during this period. Find out more here.
Our teams are doing their best to serve our communities:
Our team are doing an incredible job working hard and doing their best to help customers get the products that they need. We ask customers to respect the space they keep and respect they show. We really appreciate everyone’s patience during this time.
We will continue to keep everyone informed of the additional precautionary steps we are taking through in store signage and we will keep this page relevant with the most up-to-date information that may affect our stores.
If you have any questions or would like to know more about the steps we are taking to protect our customers and team, you can contact us at www.bunnings.com.au/contact-us or by calling 1800 803 037.