Refunds

A) Return / Exchange of Non-Faulty Goods

With A Receipt
• We can provide a refund
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts must be valid and intact

All refunds will be provided back in the original tender. Cheques and debit cards will be refunded as cash and credit card refunds must be processed back onto the original credit card
Note: The original credit card must be present to gain a refund.

Without A Receipt
• We can provide an Exchange Voucher or an exchange for ‘like’ goods.
• All goods for exchange must be unused, in original packaging and in saleable condition
• Positive identification will be required.
• Exchange Vouchers are valid for 14 days from time of issue and are redeemable in the store of issue only. These Vouchers are not redeemable for cash or Gift Cards.

Trade Account Returns / Exchanges
If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.

Commercial quantities are not generally returnable.

Exceptions
Unfortunately we cannot offer a refund or exchange on the following items:
• Custom made products
• Any product/s specifically cut to size at your request
• Toilet Seats, if packaging has been opened (for health reasons)
• Tinted Paint (if you change your mind on the colour)

B) Return / Exchange of Faulty Goods